Arrival time (working day):
Standard product arrival time = 48 hours processing time + shipping time
Custom product arrival time = 72 hours processing time + shipping time
The number of orders increases during the peak season, and the processing time may increase to 3-7 days.
Shipping methods
Standard shipping, Express Shipping
Standard shipping, free shipping on orders over or equal to $19. When the order amount is less than $19, a shipping fee of $3 will be charged.
Express Shipping are charged according to the actual weight. If you want to receive the item faster, it is recommended to choose Express Shipping. Express shipping involves multiple carriers. We will select the most suitable carrier based on the package contents and your destination.
Shipping Time (depending on destination):
Shipping costs calculated at checkout based on order weight/destination.
Standard Shipping (free shipping):
Free Shipping: vailable for orders over $19 (automatically applied at checkout).
10-15 Working Days: United States
5-9 Working Days: United Kingdom
7-15 Working Days: Germany, Spain
15-25 Working Days: United Arab Emirates, Canada, Denmark, France, Italy, Kazakhstan, Mexico, Norway, Portugal, Turkey, South Africa
12-35 Working Days: Austria, Australia, Belgium, Switzerland, Finland, Greece, Hong Kong, Hungary, Ireland, Japan, South Korea, Kuwait, Luxembourg, Malaysia, Netherlands, New Zealand, Philippines, Poland, Romania, Sweden, Singapore, Thailand, Ukraine
Express Shipping (additional fees apply):
4-8 Working Days: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Denmark, Spain, Finland, Faroe Islands, France, Greece, Hong Kong, Croatia, Hungary, Ireland, Israel, Japan, South Korea, Kuwait, Kazakhstan, Lithuania, Luxembourg, Malta, Mauritius, Mexico, Malaysia, Netherlands, Norway, New Zealand, Philippines, Poland, Qatar, Romania, Sweden, Singapore, Slovakia, Thailand, Turkey, Ukraine, United States, South Africa
Shipping Delays: We are not liable for delays caused by carriers or unforeseen circumstances (e.g., weather, customs).
We do not ship to PO Box (APO/FPO/DPO) addresses.
Track package
Tracking information is emailed once your order ships. Within 48 hours of shipment, you can go to the 4PX/YunExpress/Usps/DHL/Fedex Tracking Service’s website to track your package. If you do not receive the email, please don’t worry, you can contact our customer service to check for you.
Track your parcels from service’s website of each carrier
DHL: https://www.dhl.com/en.html
Fedex: https://www.fedex.com/en-us/home.html
YunExpress: https://www.yunexpress.com
4PX: https://www.4px.com/view/index.html
Usps: https://www.usps.com
Duties and taxes
Usually there are no additional customs fees. However, due to the large differences in customs policies of various countries, a small number of countries and regions may need to pay import duties and taxes. These charges are the sole responsibility of the recipient. We have no control over and are not responsible for any duties or taxes on your package. These charges will be imposed in the country and region where the item arrives in you. If duties or taxes need to be imposed please contact your local customs office for more information. If you need our assistance, you can contact our customer service. Please note that in rare cases, customs agents may delay delivery of these packages. We recommend that you contact your local customs office for current charges before ordering so you are not surprised by unexpected charges.
Delivery address
When placing an order, please ensure that the address is filled in correctly, especially the zip/postal code and contact info. If the package is returned as undeliverable because the address was incorrect or you could not be contacted, you will be responsible for all costs. In addition, you should also know whether the address you are in can be delivered. Some addresses may not be delivered for some special reasons, and the recipient needs to pick it up.
Multiple packages
When your order has too many products, or contains charged items (button batteries, other batteries). It may be shipped in multiple packages. If you receive the package and find that there are fewer items, please don’t worry, you can contact our customer service to confirm.
Contact Name: Jason Huang
Company: AuroraFlow Auto LLC
Email Address: customer@ledglowcar.com
Phone Number: +1 7208035068
Address: 13395 Voyager Pkwy Colorado Springs, CO 80921, US